Privacy and cookies

What this covers

This explains what happens to your information when you use studiorr.co.uk, get in touch, or become a client, and what cookies this site sets, and why. It’s written in plain English rather than legal boilerplate; if anything here is unclear, contact@studiorr.co.uk will get you an actual answer, not a template reply.

If you fill in the contact form

Your name, email address and message are stored so Rhys can reply to you, and so past enquiries can be found again later. They aren’t used for anything beyond that: no mailing list, no follow-up marketing unless you separately become a client and agree to it.

If you use the chat

Nothing loads or is sent until you open the chat. What you write is stored, with the page you were on, so Rhys can read it and reply, including later by email if you leave your address. When Rhys isn't around, an AI assistant answers: your messages are sent to Anthropic, which runs it, to write each reply, and aren't used to train its models. The assistant only passes on your name, email and phone if you give them in the chat.

So you can carry on where you left off, this browser keeps a key to your chat for a week (in its local storage, not a cookie). To stop a chat being kept, or to have one deleted, email contact@studiorr.co.uk. To stop the chat being misused, a one-way code made from your IP address and the date is kept with it; the IP address itself isn't. Chats are deleted after a year.

If you ask for a free homepage design

Your business name, town, website (or the page you gave instead), your name, email, and phone if you gave one, are stored so Rhys can design your homepage and email it to you. To build the design, your own website's public text and photographs are used, along with what's publicly listed about the business. The design is published at a private, unlisted link that search engines are asked not to index, and comes down if you ask.

You'll get the design by email and one follow-up to see what you thought. Nothing goes on a mailing list or to anyone else. To have your request and the design deleted, email contact@studiorr.co.uk.

If you become a client

Your business and contact details, quotes, invoices, and project files are stored to run the actual work: building your site, invoicing you, and keeping a record afterwards for accounts and support. Payments are handled entirely by Stripe (including Klarna, where you choose to spread a payment). Studio RR never sees or stores your card details.

Where your data actually lives

This site and its client records run on Google Firebase (Google Cloud infrastructure). Transactional emails (quotes, invoices, receipts) are sent through Resend. Payments go through Stripe. The chat’s assistant runs on Anthropic’s API. Each of these processes data on Studio RR’s behalf under their own security and privacy terms; none of them are given more than they need to do their specific job.

Google Ads & existing clients

If you're already a client, Rhys may upload your email address to Google Ads in hashed form, purely to stop you being shown Studio RR's own prospecting adverts elsewhere online — the point is to save wasted ad spend showing you ads for a service you've already bought, not to market to you further. Google can't reverse the hash back into your actual email address, and this is never used to build a wider advertising audience or shared for any other marketing purpose.

You can ask for this to be switched off for your details at any time via contact@studiorr.co.uk.

Cookies and analytics

This site asks before it sets any analytics cookie: nothing runs until you accept the cookie banner. If you accept, Google Analytics sets a cookie (typically named _ga or similar) to understand which pages get visited and roughly how, so the site can be improved over time. If you decline, none of that is set, and the site works exactly the same either way.

You can change your mind at any time by clearing this site’s data in your browser settings, which brings the cookie banner back on your next visit.

Separately, and without any cookie, this site counts its own visits: pages viewed, the site that sent you here, and whether you're on a phone or a computer, plus taps on the phone number, email and WhatsApp links and form sends. Nothing is stored on your device. To count you once a day, your IP address and browser are combined with a random value that changes every day, and only the resulting one-way code is kept, for two days; the IP address itself isn't stored. It's the same counter Studio RR runs on clients' websites, on Google Cloud (Firebase), whose servers may be outside the UK.

If you’re a client: your account and website stats

Your account at studiorr.co.uk/client keeps the messages, files and change requests you send, so the work can be done and found again later, along with your quotes, invoices and plan. You sign in with a link sent to your email; there's no password to store.

If your website runs Studio RR's visitor counter, Studio RR counts its visits on your behalf, in the way described above, and shows you the totals in your account and in a monthly email. For that counting you're the data controller and Studio RR is your processor; the numbers are only ever shown to you and Rhys.

Your rights

Under UK GDPR you can ask what personal data is held about you, ask for it to be corrected or deleted, or ask for a copy of it. Email contact@studiorr.co.uk and this will be handled directly: there’s no automated process or third-party form standing between you and an answer.